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Member's Stories
Through our range of support services, we have had the privilege of witnessing our Ripple Pond families adapt, grow, and overcome the many challenges they face as caregivers.
It’s never an easy journey, and we deeply admire their resilience, courage, and unwavering dedication.
Here are just a few of the many inspiring success stories from our Members.
Rosie's Story
I met my husband following his service in the British Army. At first, I didn’t think much of the little things I noticed in his behaviour – I just assumed it was part of military life. But as the years went on and we settled into life together, those little moments began to form a pattern. Eventually, we realised this wasn’t just the culture he’d been part of, it was trauma. What started as fleeting behaviours became more intense and harder to ignore. On one memorable day, I looked at him and didn’t recognise the person in front of me. Life became confusing. One moment he was calm and gentle; the next, I was faced with anger or complete withdrawal. Neither of us knew what to do or how to handle it. I started to feel isolated, anxious and alone in my own home. It felt like the door to his trauma had been opened and suddenly everything poured out. What had been hidden for years was now a constant presence. He became completely lost in what he was going through. I was left outside, trying to manage work, home life, being a mum – all while feeling shut out by the person I loved. A few years later, a friend encouraged him to get help. That’s when he was diagnosed with Post Traumatic Stress Disorder (PTSD). It was a mix of relief and fear. On one hand, we finally had an explanation for what had been happening, but on the other, we didn’t know what the road ahead would look like. As he began to get treatment, the full scale of his mental health injury became clear. Life felt out of control and I wasn’t equipped to handle it. It wasn’t until I was referred to The Ripple Pond that things started to change. That first conversation with The Ripple Pond made all the difference, I was heard, someone truly saw me in my situation. From there, I began to understand more about what PTSD really meant – not just for him, but for me too. I started to feel less alone. Now, I have a community of people who get it. We’re all going through different things, but there’s this shared understanding that’s incredibly powerful. I know I have people I can talk to, peer support that’s there when I need it, and a space where I feel safe to share what’s really going on. There have been times when I’ve reached crisis point – and The Ripple Pond has always been there. The team regularly check in, and I know I can turn to them for practical advice, emotional support, and a way to steady myself when everything feels overwhelming. They’ve given me tools to make sense of things and helped me find a way forward, even when I couldn’t see one. Through The Ripple Pond, I’ve found people I’ve never met in person, but who understand me better than anyone. The Ripple Pond has reminded me to look after myself, not just him. That has been transformational. I’ve also started to give back. Using what I’ve learned to help others feels really meaningful. I know how hard it is to go through this alone, and I’m proud to be part of a community that supports one another. “The Ripple Pond are the only people who have been there immediately to stop me from free falling. Their support is invaluable. When you feel there’s no way out, The Ripple Pond gave me the tools and resources I needed.” Thanks to The Ripple Pond, I’m not just surviving – I’m growing. I’m stronger, more informed, and no longer alone.
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B's Story
In December 2023, “B” contacted The Ripple Pond through a self-referral, having been signposted by Op Courage. At the time, she was facing multiple challenges – managing a physical disability, the complex demands of caring for four children with additional needs, and the emotional toll of supporting her husband, who was living with PTSD. Emotionally and physically exhausted, B reached out during a very low point. She was welcomed into our peer support network where she could connect with others in a safe and supportive space, and we provided her access to a range of PTSD-focussed information sessions to help build understanding and resilience. Although B initially decided to step back from our peer support group, she remained part of our private Members’ Facebook community — another confidential space where members can share, seek guidance, and find connection. In June 2024, B shared an anonymous post within that group that raised serious concerns about her wellbeing. Our team responded immediately, arranging a call to ensure she was safe and to explore what further support might be needed. During that conversation, she disclosed deeply worrying details about her husband’s behaviour. Following a full risk assessment, we made a referral to MARAC and a child safeguarding referral. Although B was allocated an Independent Domestic Violence Advisor (IDVA), her case was not initially progressed by MARAC. Throughout this time, we maintained regular contact to check on her safety and ensure continued access to IDVA support. When B later chose to withdraw from services, we respected her decision while reassuring her that our support would remain available whenever she was ready to reconnect. Subsequent communication revealed that her husband had been accessing her devices, significantly compromising her safety. This initiated a second risk assessment and MARAC referral, and B began receiving structured support from her IDVA, the police, children’s services, local authority housing, and education safeguarding teams. The journey has been long and difficult, but B’s progress has been remarkable. Her husband has since left the family home and continues to receive support through Op Courage. Although they remain in contact for the sake of their daughter, B has reported feeling significantly better—both mentally and physically. Her anxiety has eased, her sleep has improved, and she feels stronger and more in control of her life. With safety measures and protective boundaries in place, B is now able to fully engage with the counselling options we have provided, taking steps towards long-term healing and stability. B’s story is a powerful testament to the strength, determination, and resilience of those we support. It highlights the crucial role The Ripple Pond plays in transforming lives—providing vital connection, advocacy, and hope at a time when it is needed most.
(Name changed for anonymity.)
Stacey's Story
Stacey initially contacted The Ripple Pond in 2020. She had taken on the role of carer for her partner who was an Army veteran living with PTSD and struggling with addiction. Stacey and her partner were raising two young children while navigating these significant challenges. Stacey faced considerable anxiety, low confidence, and an overwhelming fear of social situations, which left her feeling isolated. Simple tasks like leaving the house or speaking to others became daunting. Stacey's struggles were compounded by the stigma she felt when discussing her partner’s addiction issues. However, she bravely reached out for support, and we worked together to integrate her into The Ripple Pond’s peer support network and create a pathway toward greater confidence and independence. Part of this support was a referral to The Poppy Factory’s Employment Service. The Ripple Pond and The Poppy Factory worked collaboratively to address Stacey’s needs. Together, we provided emotional and practical support to help her build confidence and regain independence. The Poppy Factory’s Employment Service became a cornerstone of her journey, offering practical courses aimed at managing anxiety and building skills for the future. At the start, Stacey was hesitant to engage and found even contacting the job centre to be a source of panic. The Ripple Pond’s peer support network provided a safe, judgment-free space where Stacey could share her struggles and feel understood. One of the early challenges was helping her feel comfortable in a virtual environment. Having never used Zoom or Teams before, she worked with us gradually and at her own pace, eventually gaining the confidence to participate in online meetings. Through patient, nonjudgmental support, Stacey achieved significant milestones: •Regaining Independence: She no longer relies on others for basic tasks like booking a taxi or running errands. •Building Confidence: Stacey began venturing out on her own, even if just to the local shop, something that was once unthinkable. •Gaining Experience: With her newfound confidence, Stacey successfully took on a volunteer role, giving her a sense of purpose and an opportunity to contribute to her community. •Expanding Comfort Zones: With encouragement, she started engaging in conversations and forming connections outside her immediate family. At every stage, we prioritised her well-being, ensuring she never felt pressured or judged.
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John and Janet's Story
We knew our son was in trouble whilst he was in the Army, and tried to get Army welfare involved. We were told that they could only help if our son approached them directly, otherwise they weren’t able to do anything. The problem with that is that our son would never have reached out for help, because he didn’t see that there was anything wrong with him. He’s been sectioned several times now and, despite him sometimes saying that he’s glad he was sectioned, he still doesn’t see that there’s anything wrong. We had to watch him deteriorate, and see his relationship fall apart, and we weren’t able to find any information or get any help. We felt completely powerless as parents, and that had a big impact on both of us, both emotionally and on our relationship. We called RBL to see if they could offer us support, and they signposted us to The Ripple Pond. That initial call with the team was the first time we had felt listened to, and we’ve felt supported ever since. All of a sudden, we didn't feel like we were the only parents in our situation, it wasn’t just us up against the world. Realising that we weren’t alone helped to shift the focus with our son too, and everything became different. It can be heard for other people to understand that the issues can feel so different for parents – even though he isn’t living with us day to day, our son will always be our child. Although we have a good relationship with him, and we see him regularly, the worry doesn’t ever disappear. It has been so helpful to see other members’ stories, and to be able to take a little bit away from each one. We mainly use the parents’ WhatsApp group, because we don’t use Facebook, but we don’t often tend to get actively involved with the chats. As parents, we feel that our focus is more on sorting out our son and his issues; but we do discuss what we’ve seen between ourselves, and we’ll always reach out and offer support to anyone who is struggling. Up until joining TRP, we had felt isolated and alone. Finding an outlet where we feel listened to and heard has been a saviour.
Jane's Story
(Name changed for anonymity.)
I call myself a ‘retired Army wife’, because my husband and I weren’t together when he was serving. He left the Army seven years ago, then 6.5 years ago he was sent to prison. At that time, I didn’t know where to turn for help. I posted on The Ripple Pond Members Facebook group about my husband having PTSD and being in prison, and members responded straight away, to say 'we’re here for you' and 'what can we do for you?'. Two members even called me, with one talking to me until 2am, and staying in touch with me afterwards. She was the person who set me the challenge of finding three positives every day – without using the same one twice in a week – and asked me to send them to her in a message. This was absolutely a saving grace for me. What also helped was the fact that I was never asked why my husband was in prison, and nobody ever told me to walk away from him. They just understood, and they supported me. At a time when all other support was focused on my husband, The Ripple Pond supporting me as an individual made a big difference. Building my health, confidence, and resilience After I’d shared my story with the community, a dozen other members shared that they were – or had been - in a similar situation to mine. Those conversations helped me because they made me feel useful, and they gave me the chance to show other people the light at the end of the tunnel. The community, and having the support of The Ripple Pond, even got me to a point where I was able to do a lot of advocacy for my husband whilst he was in prison. Funnily enough, it had actually been my husband who suggested that I join The Ripple Pond in the first place, to give me a private outlet where I could relate to people in similar positions. The fact that it’s grown so much in such a short space of time shows how much The Ripple Pond is needed. I like that there’s never any set commitment or pressure with The Ripple Pond. The services and support are there when you want it and help is always at hand. Members don't have regular free time, so the fact that The Ripple Pond can fit around our lives, or we can drop in and out, is really important. Nobody thinks twice if a member posts for support after having been quiet for 6 months – we just give the support that’s needed, without question. There’s no judgement, and everyone is willing to be there for each other. We share our common ground and our own experiences, to help answer each other’s questions. That lived experience is so important, because it’s a real person saying ‘this has worked for us’, or ‘that didn't work for us'. Our knowledge grows as the number of members grows. Thank you The Ripple Pond
Rachel's Story
(Name changed for anonymity.)
Our journey began in our teenage years, but the twists of life led us apart when he joined the Army and ventured into Northern Ireland. Years passed and our paths crossed again in 2019. Little did I know the profound challenges we would face as he battled Complex PTSD, a struggle that would ultimately lead me to The Ripple Pond in 2020. When we reunited, he had just completed the Warrior Programme, seemingly having his PTSD under control. Assured that he was fine, I viewed him through rose-tinted glasses, oblivious to the signs that all was not well. His past relationship struggles, coupled with the diagnosis, offered a semblance of clarity, explaining the oddities in his behaviour. In a recent revelation, he confessed to years of self-medicating with drugs, particularly cocaine, during his darkest moments. His coping mechanism involved withdrawing, a behaviour we accepted, not fully understanding the extent of his struggles. The turning point came when his mental health crisis escalated into a suicide attempt. It was then that I was referred to The Ripple Pond by his worker at TILS (The NHS Veterans Mental Health Transition, Intervention, and Liaison Service, now a part of Op Courage). The Ripple Pond became my sanctuary, revealing a community of Members sharing similar struggles. Initially, I was hesitant about disclosing my partner's cocaine use, but I found courage in the supportive Ripple Pond environment. Opening up in group chats felt daunting, yet the positive reactions and the shared stories of addiction within the Armed Forces community surprised me. The Ripple Pond proved a godsend, offering me a lifeline and altering my perspective. The misconception that support was solely for the service person dissolved as I found support and understanding for myself. The peer support forums allowed me to connect with other Members on a personal level. I have learned that support for partners is just as crucial as supporting the veteran. My partner withdrew his permission for his therapist to have contact with me. From that point, I was flying blind. I struggled to understand how I could help and support the person I loved. Understanding the intricacies of the veteran's therapy journey is crucial. The Ripple Pond has helped me understand his journey, as well as build my own personal resilience. Recognising the impact The Ripple Pond has had on my life, I am now giving back as much as possible, and with the charity's help, I have been involved with some exciting strategy planning with the NHS. The Ripple Pond community has been a beacon of light, and I am determined to give back as much as I have received
I felt that I was constantly walking on eggshells for several years before finding The Ripple Pond. My husband has a physical injury that affects his mobility as well as complex PTSD. We met when we were both teenagers and have been together over 20 years, all through his Army career, and we now have a teenage son. What I appreciate best about TRP is the sense of community it fosters, with individuals who understand and don't pass judgment. I know there will always be someone there for me if I need them, 24 hours a day, seven days a week, across the different peer support platforms. I love to see familiar faces on the Virtual Members Meet Ups and to hear other Ripple Pond Member’s stories and then to keep updated with their highs and lows. I have made a connection with a particular Member and now we speak outside of those meetings to support each other on a one-to-one basis. Making connections with a wide range of people and learning from each other through our lived experiences is validating and helps me to realise that I’m not the only one going through the ups and downs of supporting an injured loved one. Although our stories are so very different, our journeys are so similar. The benefit is that everyone is at a different stage in their journey, so the care and support is ongoing. TRP offers a wide range of services; I received employment assistance and have saved a number of online talks to watch when I have the time. One talk that I found particularly useful was given by a Member and included advice and tips on how she and her family deal with PTSD in the home.
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